Ability to assist with technical issues such as player account creation, account verification, deposit and withdraw processing, device compatibility, and geolocation.Handle customer complaints and inquiries from first point of contact through resolution providing excellent customer service by acting in a calm and professional manner at all times.Assist customers with explaining account security and player authentication when they call with questions.Troubleshoot and multi-task across multiple platforms such as email, live chat, and phone. Understanding of multiple device platforms such as PC, Mac, Android, and Apple.
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